Role Overview

Pre-sales play an important role in connecting the sales team and customers with deep technical expertise, good communication skills, and comprehensive solution thinking. The goal of this position is to clearly understand the security needs of customers, thereby advising and building appropriate solutions, helping customers solve practical issues in information technology systems and cybersecurity.

Pre-sales play an important role in connecting the sales team and customers with deep technical expertise, good communication skills, and comprehensive solution thinking. The goal of this position is to clearly understand the security needs of customers, thereby advising and building appropriate solutions, helping customers solve practical issues in information technology systems and cybersecurity.

Detailed Responsibilities

1. Research and master products and technology

Learn the architecture, features, and technical limitations of security solutions from technology manufacturers.
Update trends in cybersecurity technology such as XDR, NDR, ZTNA, CNAPP, DLP, SASE, SIEM/SOAR...
Participate in technical training courses (online/offline), perform internal labs to master products.
Conduct realistic lab models to master the configuration, integration, and operation processes of the solution.
Participate in technical certification exams as required by the job and personal development orientation.

2. Advise and present solutions to customers

Coordinate with the sales team to survey needs and design solutions suitable for the customer's actual infrastructure.
Present and demo products, solutions to customers/large enterprises.
Develop and draft technical documents: proposals, slides, technical comparison documents, sample BOMs, documents responding to technical requirements...
Assist in preparing technical bid documents, coordinate clarifications with partners and customers.

3. Support deployment testing and solution assessment (PoC)

Directly deploy PoC of products distributed by the company, ensuring configuration, integration, and operation as required.
Record, analyze, and report PoC results to help customers make quick purchasing decisions.
Work closely with the technical deployment team to standardize configurations and documentation after successful PoC.

4. Train and support partners/distribution channels

Train, share experiences, and knowledge with the Sales & Pre-sales team of partners, enhancing the ability of distributors to consult and introduce solutions.
Support seminars, events introducing solutions of the company or technology manufacturers.
Work with technology manufacturers to update new knowledge, ensuring that consulted solutions are always accurately and effectively updated.

Requirements

1. Education

Graduated from a university in Information Technology, Information Security, Electronics and Telecommunications, or equivalent fields.
*Preference for candidates with international technical certifications: CCNA, CEH, CompTIA Security+, NSE, or specific manufacturer certificates.

2. Experience

Experience in a technical or Pre-sales position in the cybersecurity or IT industry for at least 6 months.
Experience in consulting, deploying, or PoC security products for enterprises, banks, or government organizations is an advantage.

*Preference for candidates with experience working with large clients in the banking sector (such as BIDV, MB, Vietcombank), telecommunications (Mobifone, VNPT), or financial institutions.

3. Professional Knowledge

Deep understanding of security solutions: Firewall, EDR/XDR, SIEM, DLP, IAM, ZTNA...
Solid foundational knowledge of networking, security, operating systems, and cloud.
Knowledge of security testing, monitoring, and configuration tools is an advantage.
Ability to build demos, labs, and conduct PoC.

4. Essential Skills

Consulting and presentation skills:

Ability to present solutions logically, understandably, and persuasively in both technical and operational aspects.
Ability to write proposals, technical reports, and solution comparison analyses.

Teamwork and inter-departmental coordination skills:

Work effectively with sales, technical, legal teams, and technology manufacturers.
Proactive and flexible in handling arising technical issues.

Language skills:

Proficient in English for reading and understanding technical documents, attending training courses, and communicating with foreign partners.

5. Other Requirements

Good solution thinking, always ready to learn new technologies.
Willing to travel domestically (and internationally if needed) to deploy PoC, support seminars and conferences.
Passionate about the security field and eager to develop a long-term career in the industry.

Benefits

Salary negotiated based on capability.
Salary review based on capability and job performance every 6 months. Or earlier salary increase depending on work performance and KPIs.
13th-month salary, holiday bonuses, etc.
Lunch and transportation support.
Support for business trip expenses and client entertainment.
Support for travel expenses.

Other Welfare

Social insurance, health insurance, unemployment insurance.
Visiting, vacation, teambuilding policies.
Professional working environment, opportunities to work with large security technology manufacturers, and regular training to enhance and develop expertise.
Support for participating in IT training courses and certification exams.
Access to many new technologies.

CAREER OPPORTUNITIES AT PAMA

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